ifuncity web store FAQ section

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed in your iFunCity.com account information.

Credit Card and Debit Card(Visa, MasterCard, Discover, American Express). Paypal. Google Checkout. Check and money orders payments (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank).

PayPal is the faster, safer way to pay and get paid online. The service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing.

Google Checkout is a faster, more secure way to buy from stores across the web using a single username and password. Use it once and stop creating new accounts every time you buy.

iFuncity.com charges 9.75% sales tax for any order shipping to California. For further information concerning California sales tax, please refer to www.boe.ca.gov.

Security is a top priority at iFunCity.com. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with 128-bit encryption.

A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.

Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number, expiration date and billing address. If you've already done so, please contact your credit card company or bank for information. If no resolution is reached within 3 business days, your order will be voided.

You can place an order and pay by check or money order for any items. Basically, you'll have to write the Item Name and SKU #, your Correct Name and Shipping Address, wrap the check or money order in it and send it to: iFunCity, 921 Canada Court, City of Industry, CA 91748, United-States.

iFunCity site is designed to use with the latest versions of standards-compliant browsers. If you currently use versions of these browsers that are older, you may experience technical difficulties during online ordering. To purchase products online at iFunCity, you must use a browser that is SSL-compliant and has a "secure mode." (To ensure your browser is secure, look for a closed lock or an unbroken key at the bottom of the Checkout page.) You must also have JavaScript enabled in your browser's preferences. We recommend downloading the latest browser releases of Microsoft Internet Explorer, Google Chrome or Mozilla Firefox to fully experience our site. If you continue to access our site with a browser other than those recommended above, key functions such as Google Checkout (online ordering) and registration may not work properly. The new version of this website has been designed with standards in mind for two reasons: it is easier for us to maintain and should provide a better shopping experience for you by giving you access to a faster-loading and more accessible site. We built our website on web standards put forth by the World Wide Web Consortium (W3C). This move should position us to support a broader range of browser platforms in the future, including PDAs and mobile phones.

If you see an error indicating that the "Page not found", it could mean a couple of different things. Check the following: Double check the Web address that you typed in, if an address that does not exist is typed in the address line, this message will be generated. The most frequent place an error is made is in typing in an incorrect domain name, i.e. mistyping .com, .org, .net and/or entering the Web address with the incorrect domain name. If you see that one of these things could be wrong, try re-entering the Web address for the Web site. It could be a result of heavy traffic on the Internet. It could mean that the page you are trying to visit cannot be downloaded within the expected period of time. Usually, this is the result of heavy traffic on our site, your Internet service provider, or some connecting facility between you and our site. To solve this problem, first try refreshing the page by clicking the "refresh" or "reload" button on your browser. Often, this will solve the problem, but if you continue to see error messages, try again after a few minutes to see if the traffic has cleared. Your browser may not be set to work on a secure site. Many of the older browsers have a 128-bit security setting. (There are also instances when a browser setting will lose its setting of 128-bit encryption). If you do not have a 128-bit security setting you will not be able to order from our site. In some cases you can upgrade the security setting on your browser, if your browser version does not support 128-bit encryption, you will need to upgrade your browser version. Contact your Internet Service Provider for assistance.

If you see an error indicating that the "Page cannot be displayed", it could mean a couple of different things. Check the following:Double check the Web address that you typed in, if an address that does not exist is typed in the address line, this message will be generated. The most frequent place an error is made is in typing in an incorrect domain name, i.e. mistyping .com, .org, .net and/or entering the Web address with the incorrect domain name. If you see that one of these things could be wrong, try re-entering the Web address for the Web site. It could be a result of heavy traffic on the Internet. It could mean that the page you are trying to visit cannot be downloaded within the expected period of time. Usually, this is the result of heavy traffic on our site, your Internet service provider, or some connecting facility between you and our site. To solve this problem, first try refreshing the page by clicking the "refresh" or "reload" button on your browser. Often, this will solve the problem, but if you continue to see error messages, try again after a few minutes to see if the traffic has cleared. If you continue to have problems, please call our Technical Department at (626) 802-1515. Your browser may not be set to work on a secure site. Many of the older browsers have a 128-bit security setting. (There are also instances when a browser setting will lose its setting of 128-bit encryption). If you do not have a 128-bit security setting you will not be able to order from our site. In some cases you can upgrade the security setting on your browser, if your browser version does not support 128-bit encryption, you will need to upgrade your browser version. Contact your Internet Service Provider for assistance.

You may receive a system error message from your computer. A system error is one that occurs within the programming of your computer, and can result in a number of symptoms, ranging from a simple warning to your system closing down programs or "freezing up" at a particular point. These errors are the result of a conflict within the operating system of your computer, are somewhat common for internet users, and are not related to Web site programming. For most system errors, the best solution is to close down any active programs (be sure to save any important data) and reboot your computer. This reboot allows the operating system to clear the erroneous data from the system memory, and you can usually return to the Web site with no further difficulties. Should you encounter a persistent system error that is not cleared by rebooting the computer, please contact your Internet service provider or software or hardware supplier for assistance. If you continue to experience problems, please call our Technical Department at (626) 802-1515.

An HTTP 404 error message lets you know that the page you are attempting to reach could not be found. If you receive this message when attempting to contact our home page, www.ifuncity.com, please re-check the address. If you see this message while trying to connect from one page to another within our site, you may be using an older version of Netscape Navigator or Internet Explorer, which is not fully compatible with our site. If you have a newer browser, but continue to see this message, please contact us with details. We'll review the situation and get back to you as soon as we can.